FREQUENTLY ASKED QUESTIONS
SHIPPING
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What shipping methods do you offer?
We use a variety of shipping/courier companies dependent on the customer’s selected products, location and budget.
Where do you ship too?
We ship all over Australia.
Do you ship internationally?
We currently only ship within Australia.
How fast are goods dispatched?
Dispatch generally occurs within 24 hours.
When can I expect my goods?
Timeframes can vary drastically depending on your location within Australia and the goods being shipped. Please contact our office for a timeframe.
RETAIL
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Do you sell to the public?
Yes. Anyone is welcome to come in and browse the showroom and purchase goods from our Moorabbin retail store.
WHOLESALE/ACCOUNTS
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Can I open a wholesale Account with you?
Yes. Please contact our office directly to find out more.
WEBSITE ORDERING
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Can I cancel or edit my order?
Yes, you can. Just call our office and we can edit or cancel the order any time before the order is dispatched.
Can I change my shipping address?
Yes, just by calling our office or e-mailing us before the order is dispatched
Can I order less of the quantity stated?
Customers will need to call our office or make a note in the comment section of the checkout. A member of our staff will contact you as soon as we receive the internet order.
Why can’t I pay for my goods when I place an order through your website?
For us to give you an accurate final quote we must first determine the dimensions of your end product for shipping. We will then calculate the shipping costs and present you with an accurate quote.
MEASUREMENTS, SIZES & QUANTITY
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Is the price quoted in the moulding section, per meter?
Yes, the price quoted is per meter but does not include GST.
What lengths do your moulding come in?
This will vary based on the profile but generally speaking the minimum is no less than 500mm and no greater than 2.45 meters for general shipping.
Can I order just one stick of moulding?
Yes absolutely. If you require only a small amount of moulding, please leave a note when ordering.
I have a certain size frame I need to construct, how much moulding do I need?
If you include the artwork size/frame size you require, we can hand select enough moulding for your framing project.
I’m doing a very large frame and require long lengths. Will you ship over 2.45 meters?
This can be accommodated. Please contact us so we can discuss a solution to fit your needs.
PAYMENT AND GST
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When is the GST added on?
The GST is added on and included at checkout.
What payment methods do you accept?
We accept credit cards and direct deposit into our bank account.
ORDER ISSUES
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I haven’t received my order. What can I do?
Please call our office and we can track your order.
What happens if my order is lost or stolen?
Call our office to discuss your concerns as soon as possible.
RETURN POLICY
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What is your return and exchange policy?
We at M&N Supplies are happy for you to return or exchange your order. Merchandise must be returned in the original packaging with original labels. We reserve the right to refuse a return and refund if the goods are deemed to have been used and damaged. They must be returned within 14 days. All money will be refunded less the postage once the goods have been received at our office in original condition.
How can I make a return or exchange?
Come into our office or send via Australia Post/Courier.
When can I expect my refund?
Refunds are issued as soon as the goods are received at M&N Supplies.